Frequently Asked Questions
Everything you need to know about shopping with VERLOOP.
What shipping options do you offer?
We provide standard shipping (3-5 business days) and expedited shipping (1-2 business days) on all domestic orders. Free standard shipping is available on orders over $75.
How can I track my order?
Once your order has shipped, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Which payment methods do you accept?
VERLOOP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you encounter an issue with your purchase, please contact our support team with your order number.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.